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FAQ's

Who is counted as additional children?

Children 1-17 years old are counted as children and will be added to your final bill.

What is appropriate age group for your place?

At Max Adventures we do our party activities based on the age group of the kids attending. We do recommend ages 4 and up for some of our activities. We had a great amount of successful parties for ages 1-17.

What is Virtual Reality? Is it safe?

With help of this new and cool technology you can go on thrilling roller coasters rides, swim with sharks, face a life size dinosaur, stand on top of the skyscraper, or go into space without leaving our facility. We have age appropriate games/experiences. Age requirement is 5+

Is there an age limit to use the Soft Play Gym?

Our playground is specifically designed for children of all ages. However, the slide can be used by children ages 4+

Why can't I go down the slide with my child?

For the safety of the child we don't allow 2 people on the slide at the same time.

Can older kids jump in the bouncy house?

NO. The bouncy house is for toddlers only (1-3 years old). Older kids will not be allowed in the bouncy house for safety reasons.

Do you have open play?

As of right now, we do not offer open play. We are going to implement it in the near future. Stay tuned for updates.

What is my role as a parent while my child is playing?

While your children are playing, our trained staff will observe all play areas to enforce the safety rules of Max Adventures. While we offer an adult area for parents to take breaks in, we strongly encourage all parents to monitor their children at all times during play.

How many staff members do you have?

Each party is different but we tend to have a minimum of 5 trained staff members at each party to watch over kids' safety and to interact with them. We provide staff based on the amount of kids attending the party.

Should I tip the staff?

Gratuities for our staff are always welcome and appreciated. If you feel our staff has done an awesome job, please show it. If not, please tell us.

What is recommended tipping for staff?

Industry standards are: 15% overall of your total bill before tax or 20% if the service exceeded your expectations.

Is Wax Hands safe?

Yes. Wax Hands is very safe. Our Wax Hands machine is temperature controlled. We recommend ages 4 and up to do Wax Hands.

What is the age requirements for Wax Hands?

To be able to make a Wax Hand a child must be 4 years old and up

Is Laser Maze included in the Adventure Package?

Laser Maze is not included in the Adventure Package. However it is available as a package add-on. Please see add-on section.

Why does everyone need to wear socks while using your equipment?

In order to help us maintain the healthiest environment, socks are required for every person using our equipment. THERE ARE NO EXCEPTIONS! Forgot your socks? Don't worry. We have socks available for sale at the counter.

Can adults be in the party room downstairs while children are playing upstairs?

No. Unless you book Grand Luxury Adventure Package (Please call for details), with each party, we provide 1 hour of private play on main floor and 1 hour in the party room. Walking down the stairs is not allowed during game floor time.

Why can't we drink or eat on the gaming floor?

To prevent spills and damage of our equipment we do NOT allow food or beverages on the gaming floor.

Can we bring alcohol?

NO. Alcohol is not allowed on premises.

Can we bring/order our own cake or get an extra Ice Cream cake for adults?

Yes you absolutely can. We provide Ice Cream cake from Carvel for the kids. If you would like an additional Ice Cream cake for adults or if you would like to upgrade the cake provided please let us know and we'll be glad to do it for you. NO OUTSIDE ICE CREAM CAKE WILL BE ALLOWED.

Can we bring/order our own food?

Yes you absolutely can. We do not limit anyone from ordering food from a place they like. However we are not responsible for the food brought in our facility. We do not allow any nuts or any nut products to be brought in or eaten at our facility.

Do you provide kosher pizza for the kids?

Yes we do. We work closely with Dagan pizzeria to provide kosher pizza if requested.

What is that Adults Food Setup/Cleanup Fee that you guys charge?

Adults Food Setup/Cleanup Fee is charged only if adults eat food. If you decide that adults will be eating in our party room the fee will be charged. We have a separate room/section for adults with tables and sitting. We set up your food in adults section, we provide table settings (table covers, plates, cups, utensils, napkins and ice), we provide food warmers if you need them, and we clean everything after so you don't have to.

But I don't want to pay the Setup/Cleanup Fee for adults.

If adults are not eating the fee is not charged.

How much will be Adults Food Setup/Cleanup Fee if we want to bring sandwiches/pizza/sushi and not hot food for adults?

The fee for bringing hot food is $170. If you order sushi or sandwiches and not hot food, the charge will be $120. If you order pizza for adults from us, the charge will be $50.

Can we bring our water for kids?

Yes you can. You can drink water in designated areas (Lounge Area on main floor and/or Party Room on lower level). If you forgot your water bottles don’t worry, we have a water cooler in the lounge area and in the hallway near a party room. We can also provide tap water in the party room.

Do you allow food/sodas in the adult lounge?

We try to keep kids playing area and the gaming floor a clean and a safe environment. That is why we don't allow food, soda, candy or gum on the gaming floor or in the waiting area. Food is only allowed in the party room.

Do we need to fill out waivers?

YES. At Max Adventures we require all participants to fill out a waiver prior to accessing our facility. In order to save time when you arrive, you and your guests may fill out and sign your liability waiver in advance. For maximum convenience, we now provide you with online waiver system that allows you and your guests to sign the waiver online using link that will be e-mailed to a party host. Party host may share the link to all their guests. You can also sign the waiver at our Waiver Kiosk Station when you arrive at the facility. Be sure to complete all information requested. Please note that the waiver can only be signed by individuals 18 and over. Parents must sign for their OWN children (not friends or relatives) or those for whom they serve as legal guardian if the children are 17 or younger. Waiver must be signed for all children ages 1-17. Children without signed waiver will not be allowed to participate in activities or use equipment.

Are you wheelchair accessible?

Yes, we are ADA compliant with wheelchair access. Please note: the Party Room is accessible only by a small flight of stairs. Though the rest of our space is fully ADA compliant, the Party Room is wheelchair inaccessible. If you require special accommodations for people with special needs, please speak to our party booking expert before booking your party.

Can we bring our own decorations? What is allowed?

You may bring your own themed table decorations if you desire (themed plates/cups/tablecloth). CANDY TABLES ARE NOT ALLOWED. ALSO NOT ALLOWED: CANDY, GUM, SILLY STRING, CONFETTI, GLITTER (GLITTER ON CLOTHES, LOOSE, ON GOODY BAGS, ON CAKE OR ANY OTHER TYPE OF GLITTER), PIÑATAS, STREAMERS, FACE PAINT, GLOW HAIR SPRAY, ANY GLOW PRODUCTS, WALL AND CEILING DECORATIONS. YOU CANNOT USE OPEN FLAMES, SPARKLERS, FIREWORKS, OR TIKI TORCHES. An excessive cleaning fee of $100 will be added to your bill if you found to violate this policy.

How early can I arrive to my party?

Please arrive no earlier then 5-10 minutes before your time.

What if I am late for my scheduled party time? What if my Guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time on the gaming floor and, possibly, the party room. If your guests arrive late and you have already moved to a party room, we will escort your guest to your party.

Can we purchase additional time?

Yes you can. Please see our add-on section for pricing. Prior to purchasing additional time for your event, please note : all time extensions are final and can't be changed or refunded after booking. If you wish to add additional time to your party, it must be done in advance. We must know about time extensions 4 days prior to your party when you confirm kids count.

Am I allowed to bring my own favor bags for children?

We have favor bags available as an add-on option to our parties to make it easier for you. If you choose to bring your own please make sure there is no candy or gum in the bags. The favor bags will be placed by the exit, on the table for kids to grab it on the way out.

Why don't you allow helium filled balloons on the gaming floor?

Our gaming floor has very high ceilings. Helium balloons that are released to the ceiling will be impossible to remove before the next party comes in. Your guests are free to bring in balloons to the party. Our staff members will take the balloons from your guests and put them in the party room.

Do we need to clean up after ourselves?

Absolutely NOT, that’s our job! Once your party is over, we will help you load gifts and leftovers into your car. We clean up the mess so you can go home and enjoy the rest of the day with your family.

Is our party going to be private?

All of our parties are 100% private and that means, there will be no one at your party except for your guests and our staff.

If I invite less than 15 kids, do I get a discount?

Unfortunately, we cannot offer a discount for fewer kids. Our party packages include up to 15 kids plus a birthday child.

What is the MAXIMUM amount of children and adults can attend Adventure Party? What will happen if more kids than allowed will show up?

For our 2 hour Adventure Party Package up to a maximum of 30 children and 40 adults can attend. If you have more than 30 kids and 40 adults you must choose Grand Luxury Adventure Package due to Fire and Safety Regulations. If more than allowed (30) kids show up for Adventure Party, we will be forced to keep the second floor open and a fee of $300 will be applied to your invoice. (Kids will not be allowed back on the gaming floor after they go downstairs to a party room). To prevent paying a fee, please keep kids under 30 or book our Grand Luxury Package in advance where the maximum allowed kids are 40.

Do I need to know anything before I cater food?

Make sure your food is delivered on time. The food must be delivered no later or earlier then 30 minutes before you going to a party room. The food that needs to be placed on warmers needs to be delivered in standard foil trays. We do not allow any nuts or any nut products to be brought in or eaten at our facility.

Is deposit required to book a party at Max Adventures?

Yes, to hold your time and date we require a deposit. For Adventure Party Package a $350 DEPOSIT is DUE at the time of your reservation (Please note if you book additional time, a 40% NON REFUNDABLE deposit is required). Grand Luxury Package requires a 25% NON REFUNDABLE deposit.

What is your Cancellation and Rescheduling Policy?

$350 DEPOSIT is DUE at the time of your reservation (Please note if you book additional time, a 40% NON REFUNDABLE deposit is required and must be booked in person). Grand Luxury Package requires a 25% NON REFUNDABLE deposit. NO DEPOSIT REFUND for Adventure Party Package will be given for cancellations that occur LESS THAN (30 days) prior to the birthday party reservation date. Any canceled events will be charged a $50 cancellation fee. If your deposit is refundable at the time of cancellation, you will receive your deposit back minus $50 fee. All time extensions are final and can't be changed or refunded after booking. (Deposits for bookings with time extensions are NON REFUNDABLE). NO REFUNDS will be given after balance is paid. NO Refund will be given for leftover tickets. Custom items must be paid in full upfront. All custom items are non refundable. We are only able to RESCHEDULE your birthday party or special event reservation if it does not interfere with another scheduled event. (Rescheduling requires a 14-day notice). Rescheduled events cannot be downgraded. Rescheduling can only be done once. We will reschedule your party to the next available time and date within the next 60 days. Cancellations cannot be done over the phone or via email. All cancellations must be done in person and cancellation receipt must be signed. Your credit card will be required to cancel and receive your party deposit(s). Refunds will be given in person only and to the same credit card used to place a deposit. We reserve the right to restrict admission and/or send the child home, when, in our opinion, that child is ill or risks the health or well being of other children. We want to keep Max Adventures a healthy and safe environment for all kids to play. Max Adventures reserves the right to cancel the event. If acts of God or Weather cause the facility to close, your party will be re-scheduled to next available time and date. No refunds will be given due to weather or acts of God. Max Adventures will decide whether the weather conditions will warrant a re-schedule within 24 hours of the party and then inform you whether Max Adventures will proceed with the party.

What forms of payments are accepted?

For your convenience we accept cash, debit, Visa, MasterCard and Discover as payment options. American Express is not accepted. Personal checks are not accepted as final payment.