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No Open Play or Walk-Ins

FAQ

All of our parties are 100% private and that means, there will be no one at your party except for your guests and our staff. There are many party places that offer semi private parties. Max Adventures is one of the few party venues that is 100% private.

YES. At Max Adventures we require all participants to fill out a waiver prior to accessing our facility. In order to save time when you arrive, you and your guests may fill out and sign your liability waiver in advance. For maximum convenience, we now provide you with online waiver system that allows you and your guests to sign the waiver online using link that will be e-mailed to a party host. Party host may share the link to all their guests. You can also sign the waiver at our Waiver Kiosk Station when you arrive at the facility. Be sure to complete all information requested. Please note that the waiver can only be signed by individuals 18 and over. Parents must sign for their OWN children (not friends or relatives) or those for whom they serve as legal guardian if the children are 17 or younger. Waiver must be signed for all children ages 1-17. Children without signed waiver will not be allowed to participate in activities or use equipment.

We have done many successful parties for all age groups. No matter your age, everyone will have fun at our party place. Children ages 1-17 years old are counted as children. 

While your children are playing, our trained staff will observe all play areas to enforce the safety rules of Max Adventures. While we offer an adult area for parents to take breaks in, we require all parents to monitor their children at all times during play.

At Max Adventures we host birthday parties for children of all ages. Over the years in business we have done many successful parties for ages 1 to 16 year old. We do our party activities based on the age group of the kids attending. We do recommend children to be 4 year old and up for some of our activities.

Yes you absolutely can. We do not limit anyone from ordering food from a place they like. However we are not responsible for the food brought in our facility. We do not allow any nuts or any nut products to be brought in or eaten at our facility.

Make sure your food is delivered on time. The food must be delivered no later or earlier then 30 minutes before you going to a party room. The food that needs to be placed on warmers needs to be delivered in standard foil trays. We do not allow any nuts or any nut products to be brought in or eaten at our facility.

You may bring your own themed party decorations for the tables if you desire (themed plates/cups/already inflated balloons/tablecloth only). Our staff will set up everything for you so that you can enjoy the party. You will not be allowed to come in to set up yourself. We do not allow 3rd party companies to do setups.

CANDY TABLES ARE NOT ALLOWED INCLUDING BUT NOT LIMITED TO BACKDROPS, BALLOON ARCHES, CENTERPIECES, TABLES, CARTS, CHAIRS. WE DO NOT ALLOW 3RD PARTY DECORATORS OR PERFORMERS. ALSO NOT ALLOWED: CANDY, GUM, SILLY STRING, CONFETTI, GLITTER (GLITTER ON CLOTHES, LOOSE, ON GOODY BAGS, ON CAKE OR ANY OTHER TYPE OF GLITTER), PIÑATAS, STREAMERS, FACE PAINT, GLOW HAIR SPRAY, ANY GLOW PRODUCTS, ANY GLOW TOYS, WALL AND CEILING DECORATIONS. WE DO NOT ALLOW ANY OUTSIDE TOYS TO BE BROUGHT IN. YOU CANNOT USE OPEN FLAMES, SPARKLERS, FIREWORKS, HELIUM TANKS, CO2 OR TIKI TORCHES IN OUR FACILITY. An excessive cleaning fee of at least $100 will be added to your bill if you found to violate this policy.

We have favor bags available as an add-on option to our parties to make it easier for you. If you choose to bring your own please make sure there is no candy or gum in the bags. The favor bags will be placed by the exit, on the table for kids to grab it on the way out. 

Absolutely NOT, that’s our job! Once your party is over, we will help you load gifts and leftovers into your car. We clean up the mess so you can go home and enjoy the rest of the day with your family.

Yes you can. Please see our add-on section for pricing. Prior to purchasing additional time for your event, please note : all time extensions are final and can't be changed or refunded after booking. If you wish to add additional time to your party, it must be done in advance. We must know about time extensions 4 days prior to your party when you confirm kids count and based on availability we will be able to add it for you.

Yes, to hold your time and date we require a deposit. For Adventure Party Package a $500 DEPOSIT is DUE at the time of your reservation (Please note if you book additional time, a $700 NON REFUNDABLE deposit is required). Grand Luxury Package requires a $700 NON REFUNDABLE deposit.

Sure. At the booking we require a deposit to secure your date and time. If you wish to put down additional payment / payments towards your party, you are more than welcome to do so. However the final balance must be paid on the day of your event before the party starts.

Unfortunately we can't. Due to high demand and limited availability we require a deposit to hold a time and a date. We book parties on first come first serve basis.

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time on the gaming floor and, possibly, the party room. If your guests arrive late and you have already moved to a party room, we will escort your guest to your party.

For our 2 hour Adventure Party Package and Adventure Deluxe Package up to a maximum of 40 children and 40 adults can attend. If you have more than 40 kids and 40 adults you must choose Grand Luxury Adventure Package. If more than allowed (40) kids or (40) adults show up for Adventure Party or Adventure Deluxe Party, we will be forced to keep the second floor open and a fee of $300 will be applied to your invoice. (Kids will not be allowed back on the gaming floor after they go downstairs to a party room). To prevent paying a fee, please keep kids and adults under 40 or book our Grand Luxury Package in advance where the maximum allowed is 50 kids and 50 adults.

Gratuities for our staff are always welcome and appreciated. If you feel our staff has done an awesome job, please show it. If not, please tell us.

Each party is different but we tend to have a 4-7 trained staff members at each party to watch over kids' safety and to interact with them. We provide party hosts based on the amount of kids attending each party.

With help of this new and cool technology you can go on thrilling roller coasters rides, swim with sharks, face a life size dinosaur, stand on top of the skyscraper, or go into space without leaving our party place. We have many cool games/experiences that are age appropriate for kids and adults. We recommend ages 12 and up however we do allow players as young as 7 to play with parent/guardian consent and as long as they can comfortably use the equipment. Players 13 and under require direct adult supervision by a parent or guardian on all stations. (Parent/Legal Guardian must be present at all times).

Yes. Absolutely! Unlike the regular Axe Throwing experience that uses real axe's which are dangerous for younger kids, teenagers and even adults, Max Adventures Axe Throwing attraction combines a popular game and interactive technology to make Axe Throwing experience feel real, but safe and more fun for anyone to use. The game is safe and fun for everyone, as the axes used are soft and made of safe materials, ensuring a thrilling experience for players of all ages.

Laser Tag at Max Adventures is different from a standard laser tag facility. At Max Adventures we play Laser Tag children vs staff only. Children are not allowed to play against each other. Here are the rules: LASER TAG RULES AND SAFETY CHILDREN VS STAFF ONLY • No contact between any of the players. • Follow all instructions given by attendants • Keep both feet on the floor at all times • NO throwing and dropping weapons, to avoid its breakage and costly repairs! • NO disabling and enabling hardware during the battle to restore the number of lives. • NO Reactivation of the equipment. • NO explicit expressions and physically contacting the opponent: beating with accessories, hands, feet, and head, catching with hands and dropping. • Inappropriate language for kids should always be discouraged. • There must be no running through the soft play gym as it increases the risk of slipping and falling onto other individuals. • There should be no jumping as it can lead to serious injury. • Lying down or kneeling in the location is fine. Though prolonged lying may lead other players to trip over and fall. • You must hold the laser gun with both hands. • Guns must never be blocked. • No blocking the gun sensors. • Players must stay within soft play gym. • Players are not allowed to go down the slide with guns. • Must follow Laser Tag referee’s direction at all times • Any injuries, damage to equipment must be reported to staff immediately.

Adults Food Setup/Cleanup Fee is charged only if adults eat food. If you decide that adults will be eating in our party room the fee will be charged. We have a separate room/section in our party room for adults with tables and sitting. We will set up your food in adults section, we provide table settings (table covers, plates, cups, utensils, napkins and ice), we provide food warmers if you need them, and we clean everything after so you don't have to. Food Setup/Cleanup for adults is included in our Adventure Deluxe and Grand Luxury packages.

Yes, we are ADA compliant with wheelchair access. Please note: the Party Room is accessible only by a small flight of stairs. Though the rest of our space is fully ADA compliant, the Party Room is wheelchair inaccessible. If you require special accommodations for people with special needs, please speak to our party booking expert before booking your party.

We accept Zelle or Cash only at the moment. Debit, Visa, MasterCard and Discover as payment options are not currently accepted. All credit card transactions will be charged 3% Credit Card Convenience Fee. American Express is not accepted. Personal checks are not accepted as final payment.

Payment Schedule:

o $500 non-refundable deposit to reserve a 2 hour Adventure Package or Adventure Deluxe Package. $700 Non-Refundable deposit to reserve Adventure Package, Adventure Deluxe Package with additional time. $700 Non-Refundable deposit to reserve Grand Luxury Package. o You must make an additional non-refundable $200 payment towards your party 14 days prior to your event using Zelle. The balance is due upon arrival on the day of your event. Total balance due is indicated on the invoice. If the party/event is cancelled or a no-show occurs, than cancellation policy will apply. o At the end of the party: Any additional incidentals including additional children, favors, add-ons, etc.

 

Cancellation Policy:

o Any cancellations within 14 days of the event will be charged 50% amount of the package booked. Additional add-ons, custom items, and all services obtained for by or through third parties and affiliates of Max Adventures will be charged 100% of their fee and same is non-refundable in case of cancellation within fourteen days of the event. Cancellations made within 48 hours of the party or no-shows are charged the full amount of the party. Max Adventures reserves the right to cancel or postpone party/event in our sole discretion.

 

Rescheduling:

o Rescheduling - an event PRIOR to 14 days before the date is a possibility, so long as same does not interfere with another scheduled event. Rescheduling will only be accommodated at the sole discretion of Max Adventures. An inability to reschedule an event will not serve as a proper reason to cancel the event and will incur any and all fees as stated herein. Rescheduled events cannot be downgraded. Rescheduling can only be done once. We will make all reasonable accommodations to reschedule your party to the next available time and date within the next 60 days. If you wish to reschedule your event beyond 60 day period, a non-refundable $100 fee will be applied. You will be issued a store credit for your initial deposit minus $100 which can be used towards future events within 1 year period. Store credit is not redeemable for cash or any other products. Store credit can only be used to place a deposit for booking a new event. If store credit is not used within a one-year time period that starts from the original party date, store credit will expire and will be lost. If a new date is not acceptable, Max Adventures can elect to cancel the event all together if it so chooses. *If acts of God or Weather / force majeure / pandemics /diseases / measures of any governmental authority cause the facility to close, your party will be re-scheduled to the next available time and date. No refunds will be given due to God or Weather / force majeure / pandemics /diseases / measures of any governmental authority. Max Adventures will decide whether the weather conditions will warrant a re-schedule within 24 hours of the party, or as practically possible, and then inform you whether Max Adventures will proceed with the party. Any rescheduling done within 72 hours of the event will have a $100 non-refundable fee applied.

 

Refund Policy:

o All deposits and any additional payments made are NON-REFUNDABLE. Adventure Deluxe Package and Grand Luxury Package reservations cannot be downgraded. All time extensions are final and can't be changed after booking. NO Refund will be given for leftover tickets. Custom items and third party services must be paid in full at the time of booking. Custom items and third party services are non refundable.